At NewLeaf Home Medical, we believe the best way to build repeat business and a long-lasting relationship with our customers is by treating them with respect and providing the highest quality customer service, unmatched product selection, and competitive pricing available. If we ever fail to meet your expectations, please contact us. We will make every effort to resolve the situation to your complete satisfaction.
Customer Service Hours: 8:30am to 5:00pm Central Time, Mon-Fri (excluding holidays)
Mailing Address: PO Box 46, Allen, Texas 75013 *
*Returns cannot be received at this address. Please visit Return and Exchange Policy for return instructions.
We accept purchase orders (POs) from schools, colleges, universities, hospitals, government institutions, and other qualified non-profit organizations. We accept purchase orders by fax at 214.396.5080, by email at Orders@NewLeafHomeMedical.com, or by US mail at the following address:
NewLeaf Home Medical
PO Box 46
Allen, TX 75013
Please include the following information in your PO:
1. Billing address with contact name
2. If tax exempt – exemption certificate or equivalent if applicable
3. Email address for billing – needed to get shipping notice
4. Ship to address with contact name
5. Authorized signature
Please make all checks payable to NewLeaf Home Medical. You can email us a request for our W-9 at Orders@NewLeafHomeMedical.com. Please allow 2 to 3 days for your order to process once received. For faster order service, you can also order online with a credit card. Sorry, no online POs are accepted at this time. Please email Orders@NewLeafHomeMedical.com with any questions.
Can you help me choose the right product?
At NewLeaf Home Medical, choosing the right product from our wide selection of brands and models can be a little overwhelming at first. To assist you in selecting the perfect product to suit your specific needs, we have fully trained and friendly One-to-One Advisors available by phone at 888.739.4330 from 8:30AM to 5:00PM CT Monday - Thursday, from 8:30AM to 5:00PM CT Friday, as well as by email (24 hours a day, 7 days a week) to answer any questions that you may have.
Free Shipping! — Most orders of merchandise totaling $75 or more ship FREE to a single delivery destination within the contiguous United States. Exceptions include products with "Shipping Exception Fee" due to carrier fees associated with Oversized Packages or Lift Gate requirements, or products that require a Custom Freight Quote to calculate actual shipping costs. These items are marked in our catalog, and we ask you to call us at 888.739.4330 if you would like to request shipping rates for these products.
|Shipping Method||Shipping Cost|
$8.90 Flat Rate* for most items unless otherwise stated
*48 Contiguous United States only. Call for freight quote on orders shipping to Alaska or Hawaii.
|Second Day Air||Based on Weight and Destination*|
|Next Day Air||Based on Weight and Destination*|