Privacy & Security Policy

Safe and Secure Shopping



We are committed to protecting your privacy. We use the information we collect on the site to make online shopping at NewLeaf Home Medical possible and convenient. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein. 

This Privacy Policy governs the manner in which NewLeaf Home Medical collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by NewLeaf Home Medical.

How we protect your information

Your security and peace of mind is our top priority. NewLeaf Home Medical protects every online order with government level 128 Bit encrypted Secure Socket Layer (SSL) security provided by Bigcommerce to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. does not allow any transactions that do not occur on a secure connection.

Personal identification information

When visiting the our web site, we may collect personal identification information in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order, complete a form, respond to a survey, subscribe to our newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always opt to not supply personal identification information, except when it may prevent them from engaging in certain Site related activities (e.g. payment information). 

Non-personal identification information

We may collect non-personal indentification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

A "cookie" is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Our Site may use cookies to enhance User experience. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

NewLeaf Home Medical collects and uses Users personal information for the following purposes to:

Process transactions

Improve customer service

Help us to more effectively respond to your customer service requests and support needs

Personalize user experience

Better understand how our Users as a group use the services and resources provided on our Site

Improve our Site and shopping experience

Continually strive to improve our website offerings based on the information and feedback we receive from you

Provide more personalized assistance and service based on your unique needs. We do not share this information with outside parties except to the extent necessary to provide the service

Administer a content, promotion, survey or other Site feature

Send information you agreed to receive about topics we think will be of interest to you

Send periodic emails

Important to Note: Email address Users provide for order processing, are only  used to send information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, sponsors, new sources and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies. 

Changes to this privacy policy

NewLeaf Home Medical has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, we encourage you to please contact us:

Email Address:

Business Office Mailing and Phone:

NewLeaf Home Medical
Division of NewLeaf Health, LLC
PO Box 46
Allen, TX 75013

ph: 888.739.4330

*Returns are shipped directly to supplier warehouses. Please visit Returns for details.


Effective Date: March 9, 2016