Order Cancellations

Because NewLeaf strives to deliver customer orders as quickly as possible, most orders are processed and shipped the day they are ordered. Orders that are cancelled after they have shipped are subject to any applicable manufacturer restocking fees, return shipping and original shipping costs as outlined below.

Orders that have been paid for by credit card, debit card, or PayPal may be subject to the non-recoverable 3.5% processing fee that is assessed by the credit card company when a transaction is processed.

Returns & Exchange Policy

Your satisfaction as our customer is our top priority, and we want you to be completely satisified with your purchase. Because many of the items offered at NewLeaf Home Medical are considered "Medical Devices," there are a few strict guidelines that need to be followed for medical compliance and hygenic reasons.

Non-Returnable Items

There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. The following products if the product has been put into use: Mattresses; Mattress Pads; Bath Lifts; Bathroom Safety Products; Bedding Products. Items NOT eligible for return if the product packaging has been opened include, but are not limited to: Products classified as a "Medical Device" by the manufacturer or the FDA (Food & Drug Administration); Case Pack items; Contour Products (pillows, body positioners, etc.); and MOXI and Prius Mattress products. Mattress or Bathroom products that have been put into use are NOT eligible for return. Custom or Made-to-Order items NOT eligible for return include, but are not limited to: Recliners from Winco, Lumex, and some Pride Lift Chairs; Beds from Big Boyz Beds, Dawn House, Dynarex, Flexabed, Med-Mizer, and Transfer Master; and Mattresses from *Flexabed, Med-Mizer, Moxi Mattresses, and Transfer Master. Recliners are Non-Returneable if they have been unboxed and/or assembled, which includes but is not limited to: Drive Medical, Dynarex, Invacare, Lumex (Made-to-Order models are not returnable under any circumstances), Pride (Made-to-Order models are not returnable under any circumstances), and Winco (Made-to-Order models are not returnable under any circumstances). Patient Lift products are Non-Returneable, which include, but are not limited to: BestCare, Drive Medical, Invacare, Traxx Mobility, Protekt, and Lumex. *Flexabed mattresses may be exchanged for another mattress type within 30 days. Shipping fees an packing costs will apply. Mattresses must be returned in New condition.

Restocking & Shipping Fees

The standard restocking fee for many, but not all, items sold at NewLeaf Home Medical is 20%. However, the following supplier-sourced items are subject to restocking fees that are dictated by the manufacturer: Contour Products *Non-Returnable if product packaging has been opened, otherwise (25%); Drive Medical (25%); Dynarex (20%); Flexabed (20%); Lumex/Graham Field (25%); Invacare (25%); Pride Lift Chairs (25%); Prius (20%); Protekt Mattresses (25%); Rhythm Healthcare *20 Day return policy (20%); and Traxx Mobility (25%).

While many of our products are offered with "Free Shipping," the actual incurred ship-to costs cannot be recouped from the shipping company once your item has shipped. As a result, this cost will be deducted from your eligible return refund. Original shipping costs may be waived if exchanging for another item of same or greater value.

Orders that were paid for by credit card, debit card, or PayPal may be subject to a non-recoverable 3.5% processing fee that was assessed by the payment processor when your transaction was processed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return item(s) was damaged during shipment to you, the item you received was not what you ordered, or the return is due to a warranty issue.

Return Timeframe & Requirements

You have 30 calendar days to return an item from the date you received your order *If your item is not classified as a "Non-Returnable" item, or the manufacturer stipulates a different return window period. If you need additional details or have questions about a product before placing your order, or if you would like to return or exchange your purchase, please contact our Customer Care Team at 888.739.4330. It is IMPORTANT to note that:

Items must be returned in New, Unused and Resalable Condition.

Return items must be shipped back in the original shipping carton with manufacturer retail packaging. *Manufacturers will not grant return authorization if the original box and packaging has been discarded because the retail packaging is necessary to be able to resell the merchandise as "New."

Medical devices like Feeding Tubes, Catheters, Oxygen Tubing/Masks, Bathroom, Bedding or Mattress products, and other items with "hygienic" classifications are only eligible for return if the item packaging is unopened and unused.

How Do You Request a Return?

Please see Return Instructions by this link to the Returns, Cancellations & Exchange Policy page.

Comfort Company Halo Safety Wing

New Leaf Price: $405
Brand
Item#:
77701-P
New Leaf Price: $405
Adding to cart… The item has been added

Description

The Halo Safety Wing

The Halo Safety Wing is designed for those individuals to provide a final intervention to eliminate the four most dangerous entrapment zones.

The Halo Safety Wing is substituted for the Halo Safety Ring, creating a safe bed system environment for users.

 

FEATURES & BENEFITS

• Halo Safety Wing is the final protocol or intervention for a patient or resident who develops some type of cognitive, mental, or physical behavior problem that prevents them from understanding what they are doing in their bed system.

• Used if patient or resident no longer can be trusted to make safe and consistent decisions regarding their bed systems sleeping environment.

• The Halo Safety Wing is the final intervention that eliminates the four most dangerous entrapment zones.

• The Halo Safety Wing is substituted for the Halo Safety Ring, creating a safe bed system environment for residents.

• The Halo Safety Wing has been independently tested and passes the bed system measurement device test for all four critical zones of bed entrapment.

• Exceeds the compressibility of mattress and 2 1/3” gap space along with the 60” exit point for Zones 2, 3, and 4.

• Meets and exceeds the Hospital Bed System Workgroup report alternative dimensions and assessment guidelines provided along with the FDA

 

WHEN TO SWITCH FROM RING TO WING

The Halo Safety Wing is the newest product from Kunde Healthcare. This Safety Wing is used to transition from the Safety Ring when and individual has an occurrence that would require an intervention reassessment of their prescriptions, medication changes, a decrease in physical ability or a mental change in their cognitive capacity.

Kunde Healthcare Services has created 2 proprietary products for the nursing home and assisted living industry. Each product had been designed to accommodate ALL types of patients/residents, specifically the cognitive and cognitively impaired, both physically and mentally. Both products use the same mounting bracket system. So changing from the HSR to HSW is a matter of installing a replacement HALO.

 

WHEN TO USE HALO SAFETY WING

  • Long-term care
  • Prescription change
  • Environment change
  • Physical or mental change
  • For patients and residents that are cognitively impaired—both physically and mentally—and unable to understand what they are using and doing.