How can I contact New Leaf Home Medical?

You can contact us by email at WeCare@NewLeafHomeMedical.com, by phone at 888.739.4330, or by fax at 214.396.5080. Customer service hours are 8:30 AM to 5:00 PM Central Time, Monday through Friday, excluding holidays.

Do you accept purchase orders (POs)?

Yes, we accept POs from schools, colleges, universities, hospitals, government institutions, and other qualified non-profit organizations via fax, email, or mail. Include billing and shipping addresses, contact names, authorized signature, and tax exemption certificates if applicable.

Can you help me choose the right product?

Yes, our trained One-to-One Advisors can help you choose the right product. Call us at 888.739.4330 from 8:30 AM to 5:00 PM CT, Monday through Friday, or email us 24/7 for guidance.

What shipping options are available?

We offer free shipping on orders over $75 within the contiguous United States. Standard ground shipping is $8.90 flat rate for most items. Expedited options like 2nd Day Air and Next Day Air are available based on weight and destination. Certain oversized or overweight items may require freight shipping.

Do you charge sales tax?

Sales tax is applied to orders shipped to California, Florida, and Texas unless the purchaser qualifies for a tax exemption. Contact us before placing your order to coordinate necessary tax exemption forms.

Can I pay by check or money order?

Yes, you can pay by check or money order. Calculate shipping and applicable sales tax online or call us for the grand total. Make checks payable to New Leaf Home Medical and include your full name, shipping address, and phone number.

What is your returns and warranty policy?

New Leaf Home Medical disclaims all warranties, except those provided by the manufacturer. Title passes to the purchaser once paid in full. We are not liable for injuries or damages resulting from the use of our products. Prices and products may be adjusted due to errors or market changes.

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