TRANSFER MASTER WARRANTIES & POLICIES

1-YEAR LIMITED BED WARRANTY | This Limited Warranty is extended to the original purchaser/user and cannot be transferred. All Transfer Master Hi-Low beds and accessories are warranted for a period of One Year against defects. A detailed version of this warranty accompanies each bed and is available upon request.

MATTRESS WARRANTY | Transfer Master Ascent and Soft Touch Mattress products come with a 5-YEAR warranty on the mattress core, and 1-YEAR warranty on Covers.

CREDITS / RETURNS | Due to the unique custom-made nature of Transfer Master's products, they cannot be returned unless the return item(s) was damaged during shipment to you, or the item you received was not what you ordered.

SPECIAL ISSUES AND CONSIDERATIONS |
  • Dimensions and heights/adjustments stated are approximate. Actual dimensions may vary slightly due to normal manufacturing variances.
  • Fabrics, quilt patterns, hand controls, bed styles, etc. may vary from photos.
  • Due to the custom nature of the products, orders may not be canceled or returned.
  • Headboard and footboard cannot be used with a dual king if beds are intended to be placed side by side.
  • Headboard and footboards are not to be used as weight bearing or for repositioning.
  • Most low-profile Hoyer type lifts (5″ or less) are compatible with Transfer Master beds. However, we cannot guarantee that your lift will work with our beds. Please consult your sales agent for personal assistance to discuss specifications of your patient lift.
  • Transfer Master manufactures our beds to your requested specifications and within factory tolerances. We cannot guarantee that your specifications will work for you. If you have any doubts about your requirements, please consult with a physical therapist or bed specialist before ordering our products.
  • Transfer Master reserves the right to refuse service when the product is found to be in an unsanitary condition, soiled, stained or when failure is due to causes other than defective materials or workmanship.
  • Type:
    Designer
    Type:
    Long Term Care
    Type:
    Adjustable Height
    Size:
    Twin
    Size:
    Full
    Size:
    Queen
    Size:
    Split King
    Size:
    38" x 80"
    Size:
    54" x 80"
    Size:
    60" x 80"
    Size:
    76" x 80"
    Features:
    Massage
    Features:
    Cardiac Chair
    Features:
    Trendelenburg
    Features:
    Made in USA
    Features:
    Wireless Remote
    Features:
    Battery Backup
    Height:
    12" to 24"
    Height:
    18" to 30"
    Weight Capacity:
    300 lbs.

    Order Cancellations

    Because NewLeaf strives to deliver customer orders as quickly as possible, most orders are processed and shipped the day they are ordered. Orders that are cancelled after they have shipped are subject to any applicable manufacturer restocking fees, return shipping and original shipping costs as outlined below.

    Orders that have been paid for by credit card, debit card, or PayPal may be subject to the non-recoverable 3.5% processing fee that is assessed by the credit card company when a transaction is processed.

    Returns & Exchange Policy

    Your satisfaction as our customer is our top priority, and we want you to be completely satisified with your purchase. Because many of the items offered at NewLeaf Home Medical are considered "Medical Devices," there are a few strict guidelines that need to be followed for medical compliance and hygenic reasons.

    Non-Returnable Items

    There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. The following products if the product has been put into use: Mattresses; Mattress Pads; Bath Lifts; Bathroom Safety Products; Bedding Products. Items NOT eligible for return if the product packaging has been opened include, but are not limited to: Products classified as a "Medical Device" by the manufacturer or the FDA (Food & Drug Administration); Case Pack items; Contour Products (pillows, body positioners, etc.); and MOXI and Prius Mattress products. Mattress or Bathroom products that have been put into use are NOT eligible for return. Custom or Made-to-Order items NOT eligible for return include, but are not limited to: Recliners from Winco, Lumex, and some Pride Lift Chairs; Beds from Big Boyz Beds, Dawn House, Flexabed, Med-Mizer, and Transfer Master; and Mattresses from *Flexabed, and Moxi Mattresses. Recliners are Non-Returneable if they have been unboxed and/or assembled, which includes but is not limited to: Drive Medical, Dynarex, Invacare, Lumex (Made-to-Order models are not returnable under any circumstances), Pride (Made-to-Order models are not returnable under any circumstances), and Winco (Made-to-Order models are not returnable under any circumstances). Patient Lift products are Non-Returneable, which include, but are not limited to: BestCare, Drive Medical, Invacare, Traxx Mobility, Protekt, and Lumex. *Flexabed mattresses may be exchanged for another mattress type within 30 days. Shipping fees an packing costs will apply. Mattresses must be returned in New condition.

    Restocking & Shipping Fees

    The standard restocking fee for many, but not all, items sold at NewLeaf Home Medical is 20%. However, the following supplier-sourced items are subject to restocking fees that are dictated by the manufacturer: Contour Products *Non-Returnable if product packaging has been opened, otherwise (25%); Drive Medical (25%); Dynarex (20%); Flexabed (20%); Lumex/Graham Field (25%); Invacare (25%); Pride Lift Chairs (25%); Prius (20%); Protekt Mattresses (25%); Rhythm Healthcare *20 Day return policy (20%); and Traxx Mobility (25%).

    While many of our products are offered with "Free Shipping," the actual incurred ship-to costs cannot be recouped from the shipping company once your item has shipped. As a result, this cost will be deducted from your eligible return refund. Original shipping costs may be waived if exchanging for another item of same or greater value.

    Orders that were paid for by credit card, debit card, or PayPal may be subject to a non-recoverable 3.5% processing fee that was assessed by the payment processor when your transaction was processed.

    Return Shipping

    Return shipping costs are the responsibility of the customer unless the return item(s) was damaged during shipment to you, the item you received was not what you ordered, or the return is due to a warranty issue.

    Return Timeframe & Requirements

    You have 30 calendar days to return an item from the date you received your order *If your item is not classified as a "Non-Returnable" item, or the manufacturer stipulates a different return window period. If you need additional details or have questions about a product before placing your order, or if you would like to return or exchange your purchase, please contact our Customer Care Team at 888.739.4330. It is IMPORTANT to note that:

    Items must be returned in New, Unused and Resalable Condition.

    Return items must be shipped back in the original shipping carton with manufacturer retail packaging. *Manufacturers will not grant return authorization if the original box and packaging has been discarded because the retail packaging is necessary to be able to resell the merchandise as "New."

    Medical devices like Feeding Tubes, Catheters, Oxygen Tubing/Masks, Bathroom, Bedding or Mattress products, and other items with "hygienic" classifications are only eligible for return if the item packaging is unopened and unused.

    How Do You Request a Return?

    Please see Return Instructions by this link to the Returns, Cancellations & Exchange Policy page.

    Transfer Master Supernal 5 Hi-Low Trendelenburg Bed — Twin, Full, Queen & Split King

    MSRP: $6,440.00
    NewLeaf Price: $5,152.00
    (You save $1,288.00 )

    Brand
    Item#:
    B310-5T
    Availability:
    Ships FREE. Made in USA. Build time is 3 business days. Delivery and Installation options within 7 to 12 business days for most orders. *See Shipping/Delivery in product description for more details.
    MSRP: $6,440.00
    NewLeaf Price: $5,152.00
    (You save $1,288.00 )
    Selected Sheet Set Sized for Your Mattress(s)? [Fitted Bottom, Top Sheet & Pillow Case] Sized for Mattress(s)? *See "Sheet Set Options" on this page for details and pricing is
    Adding to cart… The item has been added

    Description

    The Transfer Master Supernal 5 Adjustable Home Care Bed with Trendelenburg is an incredibly comfortable recliner home hospital bed that allows you to feel independent and has the look of a standard home bed. Along with a massage feature and hidden wires that won’t distract from your chic home décor look, the Supernal 5 bed comes with Overall Height Adjustability (from 12” – 24”), Head and Knee Articulation, Cardiac Chair, Trendelenburg and reverse Trendelenburg functionality. Convenient White Glove Delivery  & Setup is included to help get you to a relaxed state as soon as possible.

    Each Supernal 5 Twin 38"W, Full 48"W, Queen 60"W and Dual King 76"W (two independently adjustable Twins) by 80"L Adjustable Base with attractive fabric finish includes an easy-to-use Wireless Hand Control with large back-lit push buttons for added visibility, variable Massage, European-style Head Tilt that cradles your pillow, offers Advanced Positions of Cardiac ChairTrendelenburg and Reverse TrendelenburgWall-Hugger design so you can reach your nightstand even with the head section raised, and Emergency Power Down feature for lowering the bed in the event of a power outage. The bed deck's Overall floor to top of deck height range of 10.5" Low to 20.5" High accommodates most user heights, transfers, and caregiver needs. Adding optional 5" Casters will increase the height range to 15.5" Low to 25.5" High and additionally provide added clearance underneath the bed to accommodate most patient lifts. *Note: You will want to factor in your Mattress Height to arrive at the total overall height range of your bed.

    While Transfer Master adjustable bases will accommodate most 80" length adjustable mattresses, we recommend pairing your new adjustable base with one of two Transfer Master Supernal Support Edge Mattresses that are exclusively designed to work seamlessly with the Supernal Hi-Low sleep system. See "Supernal Ascent & Soft Touch Mattresses" on this page for complete details. NewLeaf has also created bundled Alternating Pressure mattress system options for consideration in the event that treating or preventing pressure sores is a priority for your care needs. Complete details for those product models can also be found on this page.

    Learn much more below, or Call us at 888.739.4330 to speak with your very own personal sleep specialist today.

    Demonstration video available in Videos tabClick to watch demonstration Videos on this page

    Rectangular, red, white and blue "Designed and Assembled in USA" flag image

     

     

    Shipping/Delivery

    Transfer Master beds include FREE Shipping and first threshold delivery within the contiguous United States. Orders shipping to Alaska and Hawaii will require an additional freight charge. Build Time is approximately 3 business days from order date, and ship directly to you. Transit time can be 2 to 5 business days. Optional Delivery and Bed Setup typically adds 3 to 7 business days.  If your delivery destination has unique circumstances (i.e. long or steep driveway, gated entrance, or rural location), please give us a call us to discuss and help coordinate any special arrangements that may need to be made. IMPORTANT: If your delivery requires elevator service, the dimensions of the elevator will need to be determined for accessibility before we can process your order. An additional service fee may be necessary if the elevator is limited access. 

    Due to its made-to-order nature, this is a Non-Returnable item outside of inaccurate fulfillment, manufacturer defect or other issues covered under the manufacturer's warranty. Please see the "Returns" tab on this product page for more details. *Mattresses may be exchanged for another mattress type within 30 days. Shipping fees will apply. Returning item must be returned in new condition.

    Features Included

    • Customize your bed with half rails, bamboo rail covers, and a headboard

    • Fully adjustable head and foot articulation, as well as hi-lo (from 12" - 24")

    • Compatible with most hoyer lift systems

    • Trendelenburg (supine position), Reverse Trendelenburg (feet above head), and Cardiac Chair (sitting upright) positions

    • Comes standard with Touch and Glow wireless hand control that controls all functionality (all electric bed)

    • Safety Rails only available at head of bed

    • Massage included at no charge with several massage settings

    • Mattress sold separately

    • Bamboo cloth covers are soft to touch and breathable. These offer anti-bacterial and deodorizing properties and the Joma wool filling absorbs moisture while you sleep

    • Waterproof vinyl covering has a soft fabric feel and can be cleaned with household FDA grade cleaners

    • 300 lb weight capacity

    • Manufacturer’s One Year Warranty

    Bed Sleep Surface Dimensions

    Green illustration to help visualize the Twin bed configuration, which is one 38-inch wide base with mattress. Green illustration to help visualize the Full bed configuration, which is one 53-inch wide base with mattress. Green illustration to help visualize the Queen bed configuration, which is one 60-inch wide base with mattress. Green illustration to help visualize the Dual King bed configuration, which is two 38-inch wide base with with mattresses.
    Twin XL Full XL Queen Dual King
    38" x 80" 54" x 80" 60" x 80" (2) 38" x 80"

    Supernal Ascent & Soft Touch Mattresses Options

    Transfer Master Ascent Mattress

    Cutaway view image of the layered foam construction that makes the Supernal Ascent Mattress

    The Ascent is made of state-of-the-art progressive laminated foams to provide a healthy skin environment. This construction makes the mattress feel "customized" as it becomes more supportive as the user is immersed into the mattress. Top 2" layer is provides resistance against shearing the skin. Side Edge Support is provided by extra firm foam on both sides to assist with entering and exiting the bed, as well as better support for sitting on, or leaning against the side of the bed.   

    • Recommended for: Any sleep position
    • Mattress Density: Firm
    • Mattress Height: 6"H
    • Supernal Support Edge: Extra Firm foam construction for transfer support 
    • Cover Encasement: Choice of Natural Bamboo Quilted Cover or Stretch Fabric Waterproof Cover *see "Supernal Mattress Cover Choices"
    • Origin: Made in USA
    • Weight Capacity: 500 lbs.
    • Warranty: 1-Year on Cover; 5-Year on Mattress Core

    Transfer Master Soft Touch Memory Foam Mattress

    soft-touch-cutaway-product-page.jpg

    The Soft Touch mattress is designed for users in search of an extremely plush mattress experience. The soft, yet supportive nature of this mattress is made possible by its 2.5" top layer of memory foam that conforms to the user's body shape, and lower layer of supportive foam. The open cell design also dissipates heat. The Side Edge Support is provided on both sides to assist with entering and exiting the bed, as well as support for sitting on, or leaning against the side of the bed.

    • Recommended for: Any sleep position
    • Firmness: Medium
    • Mattress Height: 7"H
    • Supernal Support Edge: Extra Firm foam construction for transfer support
    • Cover Encasement: Choice of Natural Bamboo Quilted Cover or Stretch Fabric Waterproof Cover  *see "Supernal Mattress Cover Choices"
    • Origin: Made in USA
    • Weight Capacity: 500 lbs.
    • Warranty: 1-Year on Cover; 5-Year on Mattress Core

    Supernal Mattress Cover Choices

    Natural Bamboo Quilted Cover

    Close up photo of the Supernal Natural Bamboo Quilted Cover detailing its cream color,l quilted texture.

    • Comfortable and fresh sleeping environment
    • Soft, Luster and Silky feel
    • Natural properties—Anti-bacterial, Deodorizing, and Breathable
    • Comprised of Joma Wool filling, which absorbs and causes moisture to evaporate for maximum comfort

    Stretch Fabric Waterproof Cover

    Image of blue Supernal Waterproof Stretch Fabric Cover fit over Supernal mattress

    • Waterproof cover with unique, Soft Fabric-like Feel
    • Can be cleaned with household cleaners
    • Approved for FDA-grade cleaners
    • Provides protection for you mattress for many years

     

    Mattress Heights & Overall Bed Height Range*

      Supernal Ascent Supernal Soft Touch
    Mattress Height 6" 7"
    Overall Bed Height (w/Mattress) 18" Lowest to 30" Highest 19" Lowest to 28.5" Highest
    Overall Height Bed Deck Only 12" Lowest to 24" Highest 12" Lowest to 24" Highest
    Under Bed Clearance 0" Clearance 0" Clearance
    *Using a Patient Lift? Add 5" Casters Add 5" Leg Extensions

    *If purchasing Optional Casters, 5" will be added to the Overall Bed Heights provided above.

    Optional Bundled Alternating Pressure Mattresses *Call for bundled price with bed

    Twin - MOXI Fusion APT Alternating Pressure Mattress System 38"W x 80"L x 6"H, item# APT80x38

    • Alternating pressure provided by 18 5" air bladders offering true offloading
    • Cycle Times every 10 minutes (pre-programmed)
    • 8 Comfort settings provide fully customized softness and firmness
    • True Low Air Loss mode protects the skin by keeping the mattress surface cooler and free of humidity build up
    • Foam Transfer Edges are 3.5" wide to enable safer and easier transfers on and off the mattress surface
    • Power Outage Feature that allows the mattress to stay inflated in a power outage situation for up to 24 hours
    • Weight Capacity of 350 lbs.
    • Warranty is 12-months on control unit and soft goods

     Small round blue "i" button to click for linked additional information.Click to learn more about the MOXI Fusion APT 

    Full - Protekt Aire 8000 Alternating Pressure Mattress system 54"W x 80"L x 10"H, item# 80080-54

    • Alternating pressure provided by 18 LPM (liters per minute) of air flow
    • 4 Cycle Time options of 10, 15, 20 & 25 minutes
    • 10"H Cell-on-Cell design provides helps prevent "bottoming out" as well as serves as a Power Outage feature to keep the mattress inflated during unplanned power outage
    • Low Air loss air circulation across the mattress surface helps keep the mattress cooler and free of humidity
    • Seat Inflate mode increases air flow by 20% to the middle bladders to fully support the user when head section is inclined
    • Max Inflate mode completely fills all air cells to provide firmer surface to better assist with patient transfers
    • Weight Capacity of 750 lbs.
    • Warranty is 24-months non-prorated on mattress and compressor

    Small round blue "i" button to click for linked additional information.Click to learn more about the Protekt Aire 8000

    Queen - Protekt Aire 9900 Alternating Pressure Mattress System, 60"W x 80"L x 8"H, item# 81090-60

    • State of the art "micro-controller" technology monitors the blower unit's speed to automatically adjust pressures
    • Blower unit provides 1275 LP (liters per minute) of air flow
    • 6 Cycle time options of 5, 10, 15, 20, 25 & 30 minutes
    • True Low Air Loss mode protects the skin by keeping the mattress surface cooler and free of humidity build up
    • Pulsation Therapy mode to help stimulate and promote capillary blood flow to the skin
    • 8"H Cell-on-Cell design provides helps prevent "bottoming out" as well as serves as a Power Outage feature to keep the mattress inflated during unplanned power outage
    • Fowler mode automatically pushes 50% more air to the center bladders to help prevent bottoming out when head section is raised more than 20-degrees
    • Weight Capacity of 1000 lbs.
    • Warranty is 24-months non-prorated on mattress and blower

    Small round blue "i" button to click for linked additional information.Click to learn more about the Protekt Aire 9000

    Sheet Sets Sized to Your Order

      Twin Full Queen Dual King
    80"L $105 $128 $139 $169
    • NewLeaf makes it easy to complete your bed with Quality Time Easy Care Selections's 220 Thread Count Sheets, sized to fit your bed configuration
    • 50/50 Cotton / Polyester blend sheets are light weight, wrinkle-free, and easy to care for
    • Twin, Full and Queen beds include (1) Fitted Bottom Sheet, (1) Top Sheet, and (1) Pillow Case. Dual King bed configuration includes (2) Fitted Bottom Sheets, (1) Top Sheet, and (2) Pillow Cases. Prefer to shop other sheet set options? Click to visit our Bed Sheet Sets & Linens category